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Empire Custom
Woodworks. Handcrafted Western red cedar Adirondack chairs, tables, benches,
and more!
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Quality Handcrafted Adirondack Furniture |
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All of our products are guaranteed to please,
but if for some reason you're not 100% delighted with any product we
sell, we will make every reasonable effort to make it right, or you may
return it for a refund. (Some restrictions apply, see below for
details.) Shipping Damage Always inspect any packages that you receive through UPS, FedEx, USPS or a motor carrier. Report any damage to the driver immediately. If the box, crate or carton is damaged, open it and inspect the contents before the driver leaves. The driver should provide you with a claim form or instruct you on how to file a freight claim with the shipping company. Always keep all packaging and the damaged merchandise until the freight claim is settled. If you discover freight damage that was not apparent at the time of delivery, keep all packaging and contact the carrier for instructions on filing a claim. On any damaged shipments contact us as soon as possible so that we can assist in working with the carrier and so that you receive a timely replacement. Return Policy You may return an item for any reason within 7 days of receipt, as long as the product is unused and in its original condition with packaging. (NOTE: If damaged in transit, please refer to Shipping Damage section.) Customer must pay return shipping costs on any unwanted item. Original freight charges paid by customer are paid directly to the shipping service & are non-refundable. Orders cancelled after shipping, or returned for reasons other than defective merchandise are subject to a 15% restocking charge in addition to freight costs. You must contact us via e-mail first for Return instructions. Custom built items are not refundable. If
defective we will make every reasonable
effort to make it right.
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Empire Custom Woodworks Basic 90 Day Furniture Warranty: The manufacturer of these fine wood products warrants them to be free from defects in workmanship or material under normal use for a period of 90 days from date of delivery. If any item or furniture component purchased from us is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Parts or items claimed to be defective must be returned to the factory (per our instructions), prepaid by the purchaser. Repaired or replaced products will be re-shipped to the purchaser at the expense of the manufacturer within 30 days. This warranty is enforceable only by the original purchaser of a product purchased from us (Empire Custom Woodworks). |
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Empire Custom Woodworks
Spokane, WA 99207
customerservice@empirecustomwoodworks.com
