Empire Custom Woodworks. Handcrafted Western red cedar Adirondack chairs, tables, benches, and more!

Quality Handcrafted Adirondack Furniture

Ordering Information

When you order from Empire Custom Woodworks, you receive • Quality products that are built to last  • Satisfaction guaranteed   • Secure order processing
 

Placing an order:

• Order Online
Select your product, then add that product to your shopping cart by clicking on the "Add to Cart" button beneath the product price (See example below).  You can review and change the quantity of items in your shopping cart at any time by clicking the "View Cart" button, located at the top and bottom of each page.  You can then change the number of items in the quantity box by typing in the amount you'd like. Then click the "Refresh Totals" button and it will be recalculated with your new Total. You can also use this procedure to subtract quantities or remove items if you change your mind.
Proceed with placing your order by clicking the "View Cart" button on any of the product pages in our web site.  This will take you back to the shopping cart.  Follow the on-line instructions to fill out your address and PayPal or credit card information on a Secure Order Form.

• Order by Mail
Simply add the products to the on-line shopping cart by clicking the product's "Add to Shopping Cart" button. Proceed to add all the items you want to purchase into your Shopping Cart. Select "View Shopping Cart/Check Out" as if to check out, then print out that completed Order page showing the Total. Mail it to us at the address found at the bottom of this page, along with your Cashiers Check, Money Order or Personal Check. 

• Shipping & Tracking:
Most items are shipped via FedEx Ground or UPS.  We will e-mail you the tracking number once your order has been shipped, allowing you to track in in transit.  Orders are shipped directly from our shop in Spokane, Washington, or .  Partner company products available from our affiliate partners will be dropped shipped from their respective manufacturers.  Shipping time on partner company products may differ depending on the type of item ordered and distance to final destination.

• Sales Tax
- Sales tax is applicable on all items we manufacture sold within Washington state, and on partner company products, depending on the state of origin.  Applicable state sales tax will be calculated on an individual basis when order is processed and will "not" immediately appear in your order total. (Except WA).

- All WA purchases are subject to 8.6% sales tax.  Resellers and wholesale buyers must provide a resale certificate or sales tax will be charged.

• Back Orders
Back orders may occur occasionally during heavier seasonal buying periods.  If your order can be filled in a reasonable time frame, we will certainly do so, and advise you of the lead time.  In the event any product is not reasonably available, we will advise you and give you the option of revising or canceling your order.

Adirondack Chair

Garden Table

Garden Chair

Adirondack End Table

Kids' Garden Bench

We always try and get orders out the door as quickly as possible. We typically ship within 10 business days of the date we receive your order.  (Orders received after 5:00 p.m. PST will be processed the next business day)  We have built our reputation, however, on providing a quality product, not simply on speedy service. 

For our business, and as consumers ourselves, we see it as better to wait a few extra days to receive a quality product, than to have an inferior product now.  Presumably, this is why you are looking into purchasing quality wood patio furniture, rather than the $10.00 plastic chairs you can buy at most home centers.

Online Orders are Processed Using a Secure Server:
If you are ordering online, and paying by PayPal or by Visa/MasterCard, your order will be processed by PayPal on their secure server. All information on the order form including your personal information is encrypted using SSL technology. All credit card orders are processed by PayPal.  PayPal offers the highest level of security and buyer satisfaction. 

For your convenience we accept: Visa, MasterCard, Discover, Cashier Check, Money Orders and Personal Checks. (15-20 days for personal checks to clear.)

All of our products are guaranteed to please ... and they usually do.  If for some reason you're not 100% delighted with any of our products, we will make every reasonable effort to make it right, or you may return it for a refund

Terms & Conditions

     • Credit Cards
All usual terms and conditions apply to credit card usage. Empire Custom Woodworks or its service providers are not liable for loss due to credit card theft. By sending the form, you are authorizing us to charge your credit card for the amount chosen.

     • Standard Checks
Cashier Checks, Money Orders and Personal Checks are accepted. Orders will be prepared only after the check/money order has been received and has cleared the bank. (15-20 days for personal checks.) Expected delivery dates should allow for payment to arrive.